Job Title: Field Services Engineer

Location: Field-Based – Republic of Ireland & Northern Ireland / Primary Base: BoyleSports HQ

Department: Retail & Corporate IT

Reports To: Retail Project Co-Ordinator

Job Type: Full-Time, Permanent

Role Purpose

The Field Services Engineer is responsible for supporting and maintaining the BOYLE Sports Retail IT estate across the Republic of Ireland and Northern Ireland. The role focuses on ensuring all retail technology systems and infrastructure are operating efficiently and to the highest standard.

The successful candidate will provide on-site technical support, hardware and software installations, troubleshooting, maintenance, and deployment services across retail locations. The role also involves supporting shop openings, renovations, relocations, and planned technology rollouts.

This position requires a flexible and hands-on individual who is comfortable travelling extensively and participating in overnight and out-of-hours works where required to minimise business disruption.

Key Responsibilities

• Ensure the Retail Estate is fully operational and maintained to the highest standard

• Carry out general IT service calls and technical support visits across the ROI and NI retail estate

• Install, configure, and support retail technology hardware and software solutions

• Perform deployment and rollout activities for:

  • PCs and laptops

  • Network equipment

  • Peripheral devices and technology

• Diagnose and resolve hardware, software, and connectivity issues

• Support retail openings, relocations, refurbishments, and closures

• Complete hardware upgrades, and preventative maintenance tasks

• Participate in planned overnight and out-of-hours works as required

• Ensure all incidents and requests are managed within agreed KPIs and SLAs

• Maintain accurate documentation of work completed, assets, and support activities

• Manage business expectations throughout all stages of installations and support activities

• Work collaboratively with internal IT teams, operational teams, and third-party vendors

• Escalate critical issues appropriately and provide timely updates to stakeholders

• Follow company IT security, operational, and health & safety standards

Experience / Qualifications Required

Essential Experience & Skills

• Previous experience in a Field Services Engineer, IT Support, or similar technical support role

• Experience in customer-facing hardware and software installations

• Strong troubleshooting and diagnostic skills

• Experience with configuration, deployment, and rollout activities

• Good working knowledge of:

  • Windows operating systems

  • RF and Satellite troubleshooting

  • Basic networking and connectivity troubleshooting

• Excellent communication and customer service skills

• Strong organisational and time management skills

• Ability to work independently and as part of a team

• Flexible and adaptable approach to working hours and travel requirements

• Full clean driving licence

• Willingness to travel extensively throughout Ireland and the UK

Desirable Experience

• Experience supporting retail or multi-site environments

• Knowledge of EPOS systems and retail technology

• Experience with structured cabling, network equipment

• Experience working in fast-paced operational environments

• Relevant IT certifications or technical qualifications

Key Competencies

• Strong problem-solving ability

• Customer-focused mindset

• Ability to prioritise workload effectively

• Attention to detail

• Positive and proactive attitude

• Eagerness to learn and develop technical skills

• Reliable and dependable

• Strong team player

Working Requirements

• Extensive travel across ROI and NI is required

• Overnight stays and out-of-hours work will form part of the role

• Flexibility is required to support business-critical activities outside standard business hours

What We Offer

• Competitive salary package

• Company vehicle or travel allowance

• Laptop, mobile phone, and required tools

• Training and career development opportunities

• Opportunity to work within a large and growing retail technology environment

• Supportive and collaborative team culture

Company: