Night Time FAB Agent 

Location: Dundalk Head Office 

Role Purpose: To provide a friendly and efficient phone service to all BOYLE Sports customers. 

Key Responsibilities (Main Duties): 

• Provide a friendly and efficient bet placement service to BOYLE Sports customers 

• Provide support & assistance to online customers during working hours 

• Process all customer requests that require additional administration duties Meet Organisational Objectives

• Play a critical role in the delivery of the organisations objective of being customer service focused 

• Provide frontline support to all of our customers both internally & externally 

• Provide support to marketing campaigns 

Performance measurements: 

• Meet and exceed performance standards set out in the call monitoring process 

• Demonstrate commitment through punctuality and attendance Training: 

• Undertake to learn new skills and knowledge as your job requires 

• Take an interest in sporting events

BOYLE Sports Call Centre agents must have: 

• Excellent telephone manner 

• An ability to demonstrate patience and enthusiasm with BOYLE Sports customers 

• Aptitude to deliver a customer focused service 

• Enthusiasm and self-motivated 

• A logical and accurate approach to work and the ability to learn new skills quickly 

• Excellent communication and interpersonal skills 

• PC skills including Word, Excel, Access and PowerPoint are desirable but not mandatory