Role Purpose:

To provide a friendly and efficient phone service to all BOYLESports customers.

Location: Dundalk Head Office

Key Responsibilities (Main Duties):

• Provide a friendly and efficient bet placement service to BOYLE Sports customers
• Provide support & assistance to online customers during working hours
• Process all customer requests that require additional administration duties

Meet Organisational Objectives:

• Play a critical role in the delivery of the organisations objective of being customer service focused
• Provide frontline support to all of our customers both internally & externally
• Provide support to marketing campaigns

Performance measurements:

• Meet and exceed performance standards set out in the call monitoring process
• Demonstrate commitment through punctuality and attendance

Training:

• Undertake to learn new skills and knowledge as your job requires
• Take an interest in sporting events


BOYLE Sports Call Centre agents must have:

• Excellent telephone manner
• An ability to demonstrate patience and enthusiasm with BOYLE Sports customers
• Aptitude to deliver a customer focused service
• Enthusiasm and self motivated
• A logical and accurate approach to work and the ability to learn new skills quickly
• Excellent communication and interpersonal skills
• PC skills including Word, Excel, Access and PowerPoint are desirable but not mandatory